Refund Policy
Effective Date: [01/05/2025]
At Quickie, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which refunds may be issued for orders placed through our platform.
Refunds will be issued for grocery items that are:
Delivered in damaged or defective condition.
Incorrect items (not matching the order).
Missing items from the order.
To qualify for a refund, issues must be reported within 24 hours of delivery.
Refunds are not applicable for perishable food items unless:
The food is spoiled or unsafe to consume upon delivery.
The order is incorrect (e.g., wrong items delivered).
All claims must be reported immediately upon receipt of the order.
If an order cannot be delivered due to factors attributable to Quickie (e.g., logistical issues), a full refund will be provided.
The item must be in its original condition and packaging (where applicable).
Proof of purchase (e.g., order confirmation or receipt) is required.
Photos or videos of the damaged/defective item may be requested for verification.
Refunds will not be issued for:
Change of mind after the order is delivered.
Items damaged due to customer mishandling.
Orders canceled after the dispatch process has started.
To request a refund, contact our support team at:
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Provide your order details and the reason for the refund request.
Refunds will be processed within 7 business days from the date of approval.
The amount will be credited back to the original payment method used during the transaction.
Once your refund is processed, you will receive an email or SMS confirmation.
Exchanges may be offered for damaged or incorrect items, subject to stock availability.
Requests for exchanges must be made within 24 hours of delivery.
For further assistance or queries regarding refunds, please contact:
Quickie Support Team
Email: [quckienow.in@gmail.com]
Thank you for choosing Quickie! We are dedicated to ensuring a hassle-free shopping experience.
